Terms and Conditions

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Pepa & Co. Pepa and Co. Ltd is a registered company in England & Wales, registration no. 8622990 VAT no. GB167 0685 86

By visiting PepaandCompany.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

HOW TO BUY

Placing an order at Pepa & Co is easy. Just follow these simple steps below:

1. Choose the section (newborn, baby, girl, boy…) and then you can shop by look or by product, following the different categories (bodysuit, romper, tops…). Or use our search options to find whatever you are looking for.

2. View the products you are interested in and click on the photograph to zoom in and see every detail. Find a full description, available sizes, reference code and price in every product chart.

3. Select an item of clothing and add it to your bag. You can then choose to continue shopping or to place your order.

If you wish to continue shopping repeat the process but if you wish to process the order, log in or register easily with us.

4. Please enter your details in our easy single checkout page. Billing and delivery address, shipping – you can collect your order at our concept store for free. We accept: Visa, Visa Electron, Mastercard, American Express, PayPal.

 5. Review your order and check you have got what you want. You can also add our luxury gift wrapping service complete with a hand written card.

6. Place your order.

7. You will receive an email confirming your order.

Please note that once your order has been confirmed you will be unable to make any changes.

You can also place your order by telephone: +44 (0) 203 489 4025. Monday to Friday between 10:00am – 2:00pm (UK time).

Or our concept store at Fulham, London is open by Monday to Friday between 10:00am – 2:00pm. Please make an appointment.

2, Michael Rd. Cooper House Unit 2T SW6 2AD.

PROMOTIONAL CODES T&C

All our promotional codes are valid for a limit period of time. Codes are limited to one per person and not valid with other promotional offers. 

WELCOME CODE 15% OFF your first order will be discounted from your shopping bag when using your Welcome code at checkout.

Please note: This code is not valid to use in conjunction with others Pepa & Co offers either applicable on any products from our celebration line. 

SECURED PAYMENT

Pepa & Co. offers the following payment methods: Visa, Visa electron, Mastercard, Paypal.

In order to guarantee a secure and pleasant shopping experience, pepaandcompany.com uses Sage pay technology and Pay Pal.  The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

DELIVERY & RETURNS

Delivery methods.

We are on a mission to dress the children of the world well! We deliver to UK, Europe and Worldwide.

You can also pick up your order for free from our London concept store.

We will send you a text message when your order is ready to collect at the store, normally the same day! (You will have 15 days to collect it). To collect the parcel, it is necessary to show the order number and the credit card with which you bought your item.

FREE Delivery within the UK when you spend £100 or more.

Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason any item is out of stock we will contact you as soon as possible.

All deliveries will require a signature.

 

 

  WHERE TO

  DELIVERY SCHEDULE

  PRICE

  Collect at Concept Store

  Mon – Fri 10am – 5pm 

  FREE 

  FREE UK DELIVERY 

  On all orders over £150

  FREE 

  UK STANDARD

  2 – 3 working days 

  £3.99

  UK EXPRESS 

  Next working day*

  £9.99

  EU STANDARD

  2 - 4 working days

  £9.99

  EU EXPRESS

  1 – 3 working days 

  £22.00

  Worldwide STANDARD 

  5 – 7 working days

  £15.99

  Worldwide EXPRESS

 1 - 3 working days

  £28

 

* When you order Mon – Thursday before 1pm 

Returns.

If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund or exchange.

The items you are returning will be refunded on the condition that it is received by us in perfect, saleable condition, all original labels and tags are attached, and it shows no signs of having been worn or washed. 

You must send it back within 15 days since your parcel arrived to your delivery address and we would appreciate if you tell us your intention to send them back to us during the next 7 days you receive them. 

Pepa & Co is not liable for postage costs.

Please, if you live abroad Europe and you need to return any garments, make sure to complete your customs return form selecting "return items" Our depot wont accept responsability for taking parcels charged by customs Duty or import VAT, consequently those items will be send back to you. 

Please, send them to: 2, Michael Road, Cooper House. Unit 2T Pepa & Co. SW6 2AD LONDON

You can return a gift. We all get gifts we don’t like sometimes.  We don’t want you to worry about putting on a fake smile – if you would like to exchange it there’s no problem. Simply let us know your order number.. You can exchange it for a different item of the same value, or more providing you pay the difference.

Please note postage & packaging costs will be incurred for gift exchanges. We recommend you return items via a recorded delivery service, as Pepa & Co cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy

Handmade Bespoke garments. For any of our very special handmade and bespoke garments in Spain, we are not able to offer a return or exchange. This items are specially handmade for your baby, using the specific meassure you give us. 

Please note, this items are unique pieces handmade with vintage material like laces, so each of them are unique and you may find some little vatiations on it that wont affect the design, style and look shown on the picture. 

PRIVACY POLICY

Pepa & Co guarantees we will keep your personal information confidential. Some of this information will be kept on record by Pepa & Co. This is so we can recognise you as a customer the next time you log on. We may use your details to send you information on new collections and special offers throughout the year.

Visitors and customers of the www.pepaandcompany.com site have a right, at any time, of access, modification, correction and suppression of data, which relate to them.

If you require further information about our privacy policy, please go to the ‘Contact Us’ section of our website and send us an e-mail. If you wish to talk to a pepaandcompany.com customer care representative please call us on +44 (0) 203 489 4025.

COPYRIGHT AND TRADEMARKS

The contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Pepa and Company Ltd. The copying, modification, distribution, reproduction or incorporation into any other work is prohibited without permission.


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