PROMOTIONAL CODES T&C
All our promotional codes are valid for a limit period of time. Codes are limited to one per person and not valid with other promotional offers.
Please note: No code will be valid to use in conjunction with others Pepa & Co offers either applicable on any products from our celebration line
Pepa & Co. offers the following payment methods: Visa, Visa electron, Mastercard, Paypal. In order to guarantee a secure and pleasant shopping experience, pepaandcompany.com uses Sage pay technology and Pay Pal. The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
DELIVERY & RETURNS
We are on a mission to dress the children of the world well! We deliver to UK, Europe and Worldwide..
You can also pick up your order for free from our London concept store..
We will send you a text message when your order is ready to collect at the store, normally the same day! (You will have 15 days to collect it). To collect the parcel, it is necessary to show
the order number and the credit card with which you bought your item..
FREE Delivery within the UK when you spend £150 or more..
FREE Delivery within EU when you spend £200 or more.
FREE Delivery within the US when you spend £250 or more..
Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason any item is out of stock we will contact you as soon as possible..
All deliveries will require a signature..
Collect at Concept Store
Mon – Fri 10am – 5pm
FREE UK DELIVERY
On all orders over £150
2 – 3 working days
Next working day*
FREE EU DELIVERY
On all orders over £200
2 - 4 working days
2 working days*
FREE US DELIVERY
On all orders over £250
3 – 5 working days
3 working days*
* When you order Monday – Thursday before 1pm
If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund or exchange.
The items you are returning will be refunded on the condition that it is received by us in perfect, saleable condition, all original labels and tags are attached, and it shows no signs of having been worn or washed.
You must send it back within 15 days since your parcel arrived to your delivery address and we would appreciate if you tell us your intention to send them back to us during the next 7 days you receive them.
Pepa & Co is not liable for postage costs.
Please, if you live abroad Europe and you need to return any garments, make sure to complete your customs return form selecting "return items" Our depot wont accept responsability for taking parcels charged by customs Duty or import VAT, consequently those items will be send back to you. Please, send them to: 2, Michael Road, Cooper House. Unit 2T Pepa & Co. SW6 2AD LONDON You can return a gift. We all get gifts we don’t like sometimes. We don’t want you to worry about putting on a fake smile – if you would like to exchange it there’s no problem. Simply let us know your order number.. You can exchange it for a different item of the same value, or more providing you pay the difference.
Please note postage & packaging costs will be incurred for gift exchanges. We recommend you return items via a recorded delivery service, as Pepa & Co cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy
Handmade Bespoke garments.
For any of our very special handmade and bespoke garments in Spain, we are not able to offer a return or exchange. This items are specially handmade for your baby, using the specific meassure you give us
Please note, this items are unique pieces handmade with vintage material like laces, so each of them are unique and you may find some little vatiations on it that wont affect the design, style and look shown on the picture
Pepa & Co guarantees we will keep your personal information confidential. Some of this information will be kept on record by Pepa & Co. This is so we can recognise you as a customer the next time you log on. We may use your details to send you information on new collections and special offers throughout the year.
COPYRIGHT AND TRADEMARKS
The contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Pepa and Company Ltd. The copying, modification, distribution, reproduction or incorporation into any other work is prohibited without permission.