Navy Velvet Mary Jane Shoes

We deliver worldwide!

Delivery information

LOCATION	DHL EXPRESS DELIVERY	COST
United Kingdom	1–2 business days	£5.95 (Free on orders over £150)
Europe	1-2 business days	£14.95 (Free on orders over £200)
United States	3-5 business days	£19.95 (Free on orders over £250)
Worldwide	3-5 business days	£24.95 (Free on orders over £250)

We're open online and shipping!

We're open as usual and shipping worldwide! Our online store is open for everyone and we are shipping orders working closely with the local DHL partners to make this happen.

Our team, suppliers & partners are abiding by the advice of the World Health Organisation & Public Health England to ensure all our deliveries our picked & packed in a safe environment and are teams stay fit and healthy!

Please see below for some questions we have been getting recently. If you can’t find yours, please email us at hola@pepaandcompany.com and we will get back to you. We also have a chat online which is open 10am-6pm GMT, or please leave your email and we will get back to you within 16hrs, if you have questions directly about your shopping experience.

The delivery timeframes indicated above are business days only. Please also note that these delivery times are only estimates and unfortunately cannot be guaranteed.

All our orders are shipped using DHL On Demand Delivery to ensure the best service and flexibility when you receive your package.

For more information regarding our Deliveries including overweight items, customs, and further delivery options, please read here.

RETURNS

We are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and garments must not be washed or worn.

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For more information regarding our returns please read our full policy here.

Pepa & Co. offers the following payment methods: Visa, Mastercard, Maestro, American Express, Paypal and AmazonPay

Our payments are powered by Shopify Pay’s, in order to guarantee a secure and pleasant shopping experience. The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorise the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled and wont be processed.

In that case, we will contact you by email or phone, to find another way to help you process your order with us.

CUSTOMER ENQUIRIES:

UK Number: 0208 016 7401
International number : +44 208 016 7401

You can call us between 10 AM and 6 PM (GMT) - Monday – Friday.

USA Number: +1 315 961 2388

You can call us between 9 AM and 1 PM (EST) - Monday - Friday

If you would like to contact us out of these hours you can email:

Customer service:

hola@pepaandcompany.com

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