DELIVERY AND RETURNS

DELIVERY

We are on a mission to dress the children of the world! We deliver to UK, Europe, US, and Worldwide.

FREE Delivery within the UK when you spend over £150

FREE Delivery within Europe when you spend over £200

FREE Delivery to the US when you spend over £250

FREE Worldwide Delivery when you spend over £500

Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason an item is out of stock we will contact you as soon as possible.

All deliveries will require a signature. Please kindly be aware that by changing this term with our courier service and opting for a non signature service, client will be fully responsible for arrival of the parcel as we won't be able to track your parcel. 

Pepa & Co advises to not opt for a non-signature service. Your delivery fee include a signature service and this is important to ensure your parcel arrives safely to you. 

 WHERE TO

 DELIVERY SCHEDULE

 PRICE

FREE UK DELIVERY

On all orders over £150

FREE

UK STANDARD

2 working days

£5.99

UK EXPRESS

Next working day*

£9.99

FREE EU DELIVERY

On all orders over £200

FREE

EU STANDARD

2 - 3 working days

£12.99

EU EXPRESS

2 working days**

£22.00

FREE US DELIVERY

On all orders over £250

FREE

Worldwide STANDARD

3 – 5 working days

£17.99

Worldwide EXPRESS

3 working days**

£28

FREE WORLDWIDE

on all order over £500

FREE

* When you order Mon – Thursday before 1 pm

** When you order Mon – Friday before 1 pm

RETURNS

If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund or exchange.

The items you are returning will be refunded on the condition that it is received by us in perfect, saleable condition, all original labels and tags are attached, and it shows no signs of having been worn or washed.

You must send it back within 15 days since your parcel arrived to your delivery address and we would appreciate if you tell us your intention to send them back to us during the next 7 days you receive them.

Please, send them to:

Pepa and Company
40 Elizabeth Street
SW1W 9NZ LONDON
United Kingdom

Pepa & Co is not liable for postage costs.

Please note that it may take us a little longer than usual to process returns, as we are currently moving offices. Thank you for your understanding. 

Please, if you live abroad in Europe and you are returning any of our products, make sure to complete your customs return form with following description "British return goods". Our depot services won't take parcels charged by customs Duty or import VAT, consequently, those items will be sent back to you.

You can return a gift. We all get gifts we don’t like sometimes. You can exchange them within 15 days. Simply let us know your order number. You can exchange it for a different item of the same value, or more providing you pay the difference.

Please note postage & packaging costs will be incurred for gift exchanges. We recommend you return items via a recorded delivery service, as Pepa & Co cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

BESPOKE GARMENTS AND CELEBRATION COLLECTION

Any of our very special bespoke and handmade garments in Spain are not refundable or exchangeable. Either any garments from our Celebration collection. These items are specially handmade for your child, using the specific measurements.

Please note, these items are unique pieces handmade with vintage material like laces and fabrics, so each of them is unique and you may find some little variations on it that won't affect the overall design, style and look shown on the picture.