DELIVERY AND RETURNS

DELIVERY

We are on a mission to dress the children of the world and with our Worldwide delivery, it’s so simple!

Shipping information

DESTINATION

DHL DELIVERY OPTIONS

COST

United Kingdom

Standard delivery –

2 business days

£6

Free on orders over £150

Express delivery –

Next business day

£10

Europe

Standard delivery –

2 - 3 business days

£13

Free on orders over £200

Express delivery –

2 business days

£22

United States

Standard delivery –

2 - 5 business days

£18

Free on orders over £250

Express delivery –

2 business days

£28

Worldwide

Standard delivery –

2 - 5 business days

£18

Free on orders over £500

Express delivery –

3 business days

£28


Stock permitting, all orders are dispatched the same day that the order is placed between Monday – Friday. If for any reason an item is out of stock, our Customer Service Team will contact you as soon as possible.


General Shipping Overview


The delivery timeframes indicated above are business days only. Please note that these delivery times are only estimates and unfortunately cannot be guaranteed.

Our shipping partner DHL offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). This includes scheduling a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customise your delivery:

Schedule Your Delivery 
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order.

Signature Release  
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note your delivery fee includes a signature service, which ensures that your parcel arrives safely to you. We advise to not opt for a non-signature service as Pepa & Co and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point or Parcel Locker  
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

In the UK, you can also select an InPost Locker to collect your order. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

Vacation Hold  
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.

Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as you will need to sign for your package. Pepa & Co cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it

Customs duties or taxes are not payable by Pepa & Co. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country. 

Overweight items incur additional shipping fees as per the below location

ITEM

UK

EU

US

WORLDWIDE

London wooden bus
(Ref: AW182200164CRE)

Memories Folder
(Ref: SS19141NVY/PNK)

£7.50

£20.80 

£37.70

£50.10

­­Mouse Book House
(Ref: AW182200179WHT) 

£7.50

£20.80

£37.70

£50.10

Memory Cases
(Ref: AW182100195)

N/A

N/A

£37.70 

£50.10

Wooden Doll’s House
(Ref: AW182200166RED) 

N/A

N/A

£60.70

£99.10

 

RETURNS

Love and care goes into every Pepa & Co garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 15 days of receiving your item.

Returned merchandise must be in original condition with all the original tags still attached. Garments must not have been worn or washed. If you are returning shoes, please return in the original box, placed within another box or bag with a label placed on the outside.

Please note: All tights and socks are on final sale and cannot be returned for hygiene reasons.

We all get gifts we don’t need. We offer exchange on gifts within 15 days. Simply email us your order number, and you can exchange for a different item of the same value or more, providing you pay the difference. Postage and packaging costs will be incurred for gift exchanges.

As soon as you’ve decided you’d like to exchange or return, please contact us at hola@pepaandcompany.com within 7 days. We are happy to organise a full refund or exchange within 15 days of receiving your item.

Please return to:

Pepa & Company
40 Elizabeth Street
SW1W 9NZ LONDON
United Kingdom

Pepa & Co is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.  

For customers in Europe who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods". Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. 

Bespoke Garments and Celebration Collection   
Our Bespoke garments and Celebration collections are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

 Please note, each items are unique and handmade with using vintage material such as lace and fabrics so each piece is unique with little variations without affecting the overall design, style and look as shown on the picture.

If you require more information on returns or exchanges, please email us at hola@pepaandcompany.com