DELIVERY AND RETURNS

DELIVERY

We are on a mission to dress the children of the world and with our Worldwide delivery, it’s so simple!

Shipping information

DHL EXPRESS (TRANSIT TIME)

DELIVERY COST

United Kingdom

1 - 2 business days

£5.95 (FREE on orders over £150)

 

Europe

1 - 2 business days

£14.95 (FREE on orders over £200)

 

United States

3 - 5 business days

£19.95 (FREE on orders over £250)

 

Worldwide

3 - 5 business days

£24.95 (FREE on orders over £250)

 

Stock permitting, all orders are dispatched the same day that the order is placed between Monday – Friday, before 12pm GMT. If for any reason an item is out of stock, our Customer Service Team will contact you as soon as possible.

Please note, if you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Pepa & Co. is not responsible for any duties and taxes which may be incurred. Please also note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information. To find out more, please go to our FAQ pages here.

Are you shipping worldwide?

We're open as usual and shipping worldwide! Our online store is open for everyone and we are shipping orders working closely with the local DHL partners to make this happen*

Due to Covid-19 international delivery times may vary with our partner DHL. To find out more about delivery times, click here. The table shows any additional transit days required to reach certain destinations.  Alternatively contact our team at hola@pepaandcompany.com.

*Sadly direct Russia deliveries are excluded, but please get in contact if we can send to a neighbouring country/friend.

Can I expect any delays in orders you’re shipping?

At the moment there is no delays from our side and we continue to offer express shipping. 

For any other questions on deliveries or returns, please visit our FAQs page here.

Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as you will need to sign for your package. Pepa & Co cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it

Customs duties or taxes are not payable by Pepa & Co. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country. 

Overweight items incur additional shipping fees as per the below location.

ITEM

UK

EU

US

WORLDWIDE

London wooden bus
(AW182200164CRE)

Memories Folder
(SS19141NVY/PNK)

£7.50

£20.80 

£37.70

£50.10

­­Mouse Book House
(AW182200179WHT) 

£7.50

£20.80

£37.70

£50.10

Memory Cases
(AW182100195)

N/A

N/A

£37.70 

£50.10

Wooden Doll’s House
(AW182200166RED) 

N/A

N/A

£60.70

£99.10

 

RETURNS

Love and care goes into every Pepa & Co garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Several types of goods are exempt from being returned. Non-returnable items include:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Shipping

To return your product, you should mail your product to: 

Pepa & Company 
40 Elizabeth Street
SW1W 9NZ
United Kingdom

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Pepa & Co is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

For international customers who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside of your package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. Pepa & Co are not liable for any customs or import charges that may be incurred for international customers return goods.

NB. From 1st January 2021, all customers returning goods from outside the United Kingdom, must state BRITISH RETURNS GOODS and complete customs returns forms.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment.

Exchanges

If you wish to exchange and item for a different size, please send us an email at hola@pepaandcompany.com notifying us of your exchange, fill in your returns form with the needed information, then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free.

Sale items

Sale items purchased online may be refunded with 14 days. Please follow our guidelines above to receive your refund.

Bespoke Garments and Celebration Collection   
Our Bespoke garments and Celebration collections are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.

Contact us

If you require more information on returns or exchanges, please email us at hola@pepaandcompany.com