DELIVERY AND RETURNS

DELIVERY

We are on a mission to dress the children of the world and with our Worldwide delivery, it’s so simple!

Shipping information

DHL EXPRESS (TRANSIT TIME)

DELIVERY COST

United Kingdom

1 - 2 business days

£8 (FREE on orders over £150)

 

Europe

1 - 2 business days

£15 (FREE on orders over £200)

 

United States

3 - 5 business days

£20 (FREE on orders over £250)

 

Worldwide

3 - 5 business days

£25 (FREE on orders over £500)

 


Stock permitting, all orders are dispatched the same day that the order is placed between Monday – Friday, before 1pm GMT. If for any reason an item is out of stock, our Customer Service Team will contact you as soon as possible.

Please note, if you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Pepa & Co. is not responsible for any duties and taxes which may be incurred. Please also note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information. To find out more, please go to our FAQ pages here.

Are you shipping worldwide?

We're open as usual and shipping worldwide! Our online store is open for everyone and we are shipping orders working closely with the local DHL partners to make this happen*

Due to Covid-19 international delivery times may vary with our partner DHL. To find out more about delivery times, click here. The table shows any additional transit days required to reach certain destinations.  Alternatively contact our team at hola@pepaandcompany.com.

*Sadly direct Russia deliveries are excluded, but please get in contact if we can send to a neighbouring country/friend.

Can I expect any delays in orders you’re shipping?

At the moment there is no delays from our side and we continue to offer express shipping. 

 

For any other questions on deliveries or returns, please visit our FAQs page here.

Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as you will need to sign for your package. Pepa & Co cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it

Customs duties or taxes are not payable by Pepa & Co. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country. 

Overweight items incur additional shipping fees as per the below location.

ITEM

UK

EU

US

WORLDWIDE

London wooden bus
(AW182200164CRE)

Memories Folder
(SS19141NVY/PNK)

£7.50

£20.80 

£37.70

£50.10

­­Mouse Book House
(AW182200179WHT) 

£7.50

£20.80

£37.70

£50.10

Memory Cases
(AW182100195)

N/A

N/A

£37.70 

£50.10

Wooden Doll’s House
(AW182200166RED) 

N/A

N/A

£60.70

£99.10

 

RETURNS

Love and care goes into every Pepa & Co garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item.

For international customers who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside if the package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. 

Returned merchandise must be in original condition with all the original tags still attached. Garments must not have been worn or washed. If you are returning shoes, please return in the original box, placed within another box or bag with a label placed on the outside.

Please note: All tights and socks are on final sale and cannot be returned for hygiene reasons.

We all get gifts we don’t need. We offer exchange on gifts within 28 days. Simply email us your order number, and you can exchange for a different item of the same value or more, providing you pay the difference. Postage and packaging costs will be incurred for gift exchanges.

Please return to:

Pepa & Company
40 Elizabeth Street
SW1W 9NZ LONDON
United Kingdom

Pepa & Co is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.  

Bespoke Garments and Celebration Collection   
Our Bespoke garments and Celebration collections are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

 Please note, each items are unique and handmade with using vintage material such as lace and fabrics so each piece is unique with little variations without affecting the overall design, style and look as shown on the picture.

If you require more information on returns or exchanges, please email us at hola@pepaandcompany.com