FAQ's

Orders & Deliveries

Your Account

Your Privacy

Shopping with Us

 

ORDERS & DELIVERIES

 

Can I amend my order?

You are able to remove items from your order only, for a short while after the order has been placed. Unfortunately, once the order has been processed, we are unable to amend the order.

Can I cancel my order?

Should you need to cancel your order, you may only do so if it has not already been fulfilled by our orders team.

Can I get help placing my order?

Our Customer Service Team would be happy to assist you and can advise with sizes, styling advice and other enquiries you may have.
Please contact us on:
UK: +44 (0) 808 175 6154
USA: +1 (315) 873-1571
Please note our opening hours are from Monday - Friday 10am - 6pm GMT.

Do you have a store?

Our flagship store is located in Belgravia, London. For more details visit our store page.

How long will my order take to arrive?

For orders within the UK please allow: 1-2 Business Days.
For orders within Europe please allow: Express Delivery: 1-2 Business Days. Standard Delivery: 3-7 Business Days.
For international orders please allow: 3-5 Business Days.

For Christmas last order dates, please see our deliveries page.

Can I collect my order?

For International and Express Deliveries, please visit the DHL Portal to select which Service Point works best for you. DHL will contact you to let you know when your order is ready to be collected and the timeframe you will have to pick it up. Please remember to bring a form of ID.

For UK and Standard Deliveries (in Europe), via DPD, arrange a collection by clicking on the “Pickup Link” in your shipping email or text from DPD. You can then select “Collect from Pickup Shop” to choose a convenience Pickup Location.

Can I reschedule my delivery?

You may change the delivery date, arrange a safe place, deliver to a neighbour or arrange a drop off at a local shop.
For DHL Delivery amendments, please click here.
For DPD Delivery amendments, please click here.

Can I remove the signature requirement for my delivery?

For Express DHL deliveries only. If you would prefer not to sign for your delivery, you can remove the signature requirement through the courier’s portal.

 

For further details please visit our Deliveries & Returns Page.

 

YOUR ACCOUNT

 

What if I’ve forgotten my login?

Your login is your email address.

What if I’ve forgotten my password?

Go to “My account.” At the top right of the homepage, click on the login page, then on: “Forgot your password?” We will send you your password to your email address.

Can I change the information on my account?

Yes, you can. Go to your “Account” and login. There you’ll be able to modify any information.

Can I unsubscribe from the newsletter?

Yes, although we will be sad to see you go. If you do want to leave us, just click on the “unsubscribe” link at the bottom of any newsletter.

Can I find my order history?

Find all your previous purchases under “My Orders”, in your “Account”.

 

YOUR PRIVACY

 

How is the personal information of my account used?

We collect, process and retain personal information from you and any devices you may use when you navigate to a www.pepaandcompany.com web or mobile view, by transacting, registering an account and otherwise interacting with us.

We may also collect personal information from you if you physically enter our store or attend an event.

Visitors or customers of the www.pepaandcompany.com site have a right, at any time, of access, modification, correction, and suppression of data, which relates to them. Pepa & Co. guarantees your personal information will be confidential.

 

SHOPPING WITH US

 

Will I be charged duties and taxes at checkout?

All duties are covered by Pepa & Co. for those shopping in America and other countries, you may still have to pay a sales tax and/or state tax at checkout. 

Can I get help with sizing?

To help make sure your garments fit perfectly visit our clothing size guide or our shoe size guide.

How do I use my promotional code?

If you have a Pepa & Co. promotional code please enter it during your checkout.

How do I contact you?

Our Customer Service Team would be happy to assist you. You can contact them either by email: hola@pepaandcompany.com or by phone: UK: +44 (0) 808 175 6154, USA: +1 (315) 873-1571.
Please note our contact hours are from Monday - Friday 10am - 6pm GMT

What payment methods do Pepa & C.o accept?

Pepa & Co. offers the following payment methods: American Express, ApplePay, MasterCard, Paypal, Visa, Visa Electron as well as some local payment options, such as Diners, when you check out in your region.