TERMS AND CONDITIONS

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Pepa & Co. Pepa and Co. Ltd is a registered company in England & Wales, registration no. 8622990 VAT no. GB167 0685 86 By visiting www.pepaandcompany.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

BLACK FRIDAY PROMOTION

  1. A £30 voucher (the “Voucher”) will be issued to every Pepa & Co. customer who spends £125 or more (excluding delivery charges) in one transaction.
  2. This promotion applies to purchases made on the Pepa & Co. website (pepaandcompany.com) from 18:00 GMT Thursday 26 November until 23:59 GMT on Monday 30th November 2020.
  3. If you are shopping online, you must meet the required £125 spend after any discount or loyalty vouchers are applied to your transaction.
  4. This promotion can only be used once per customer. Customers who make more than one eligible transaction will only be issued with one voucher.
  5. The voucher will be issued by the 7th December 2020.
  6. The voucher entitles the holder £30 off their next purchase (excluding delivery charges) in the store or online at pepaandcompany.com.
  7. The Voucher will expire on the 15th February 2021.
  8. This offer does not apply to any of our Christening or Celebration range.
  9. If redeemed online, the code on the voucher must be entered at the checkout.
  10. The Voucher many only redeemed once, in a single transaction.
  11. The Voucher is not redeemable for cash or credit.
  12. The Voucher cannot be redeemed against delivery charges or gift cards.
  13. The Voucher cannot be redeemed on the website in conjunction with any other discounts, offer or promotions that require you to submit a promotional code.
  14. If an item(s) have been refunded from the initial order and the new value of the order is less than £125 then the £30 voucher will be voided.

PROMOTIONAL CODES T&C's

All our promotional codes are valid for a limit period of time. Codes are limited to one per person, per order and not valid with other promotional offers.

Please note: No code will be valid to use in conjunction with other Pepa & Co offers or for orders including any products from our celebration line. 

SECURED PAYMENT

Pepa & Co. offers the following payment methods: Visa, Visa Electron, Mastercard, Paypal, American Express, ApplePay and AmazonPay.

In order to guarantee a secure and pleasant shopping experience, pepaandcompany.com uses secure payment technology.  The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be canceled.


DELIVERY & RETURNS

We're open as usual and shipping worldwide! Our online store is open for everyone and we are shipping orders working closely with the local DHL partners to make this happen* 

Due to Covid-19 international delivery times may vary with our partner DHL. To find out more about delivery times, click here. The table shows any additional transit days required to reach certain destinations.  Alternatively contact our team at hola@pepaandcompany.com.

*Sadly direct Russia deliveries are excluded, but please get in contact if we can send to a neighbouring country/friend.

Stock permitting, all orders are dispatched the same day that the order is placed between Monday – Friday, before 12pm GMT. If for any reason an item is out of stock, our Customer Service Team will contact you as soon as possible.

 

Shipping information

DHL EXPRESS (TRANSIT TIME)

DELIVERY COST

United Kingdom

1 - 2 business days

£5.95 (FREE on orders over £150)

 

Europe

1 - 2 business days

£14.95 (FREE on orders over £200)

 

United States

3 - 5 business days

£19.95 (FREE on orders over £250)

 

Worldwide

3 - 5 business days

£24.95 (FREE on orders over £250)

 

 

Please note, if you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Pepa & Co. is not responsible for any duties and taxes which may be incurred. Please also note that customs policies vary widely from country to country.*  We recommend contacting your local customs office for further information. To find out more, please go to our FAQ pages here.

*Please bear in mind that as of 1st January 2021, those in EU countries, like other international customers, will also be subject to import duties and taxes.

Customs and Taxes 

Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. Please note, that as of 1st January 2021, those placing orders from EU countries may also incur duties and taxes, like that of non-EU countries.

Import duties and handling fees are not Pepa & Co’s responsibility. If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you.

In the event of replacements or exchanges being sent to non-domestic countries no duty is normally charged.

How are customs and taxes calculated?

At Pepa & Co we try to make purchasing as easy as possible. One of the main concerns that buyers from outside the UK have is the amount of duty they may have to pay. That is why we calculate any local duties and import duties for you and display that information within the basket before payment, to be as transparent as possible.

If you are logged into your Pepa & Co account and we have your total basket amount along with your delivery address, the amount showing should correct. We are also confident that when we say there is no duty you will be able to purchase worry free. There is a very small chance of an inaccuracies in calculation, we are not liable for any incorrect information.

For some international customers, there may be the option to pay the taxes up front. Please note that with this option, you will still be required to reclaim the duty yourself in the event of a return or exchange.

RETURNS

Love and care goes into every Pepa & Co garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Several types of goods are exempt from being returned. Non-returnable items include: 

To return your product, you should mail your product to: 

Pepa & Company 
40 Elizabeth Street
SW1W 9NZ
United Kingdom

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Pepa & Co is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

For international customers, including those within EU countries, who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside of your package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. Pepa & Co are not liable for any customs or import charges that may be incurred for international customers return goods.

Please note: From 1st January 2021, all customers returning goods from outside the United Kingdom, must state BRITISH RETURNS GOODS and complete customs returns forms. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment.

Exchanges

If you wish to exchange and item for a different size, please send us an email at hola@pepaandcompany.com notifying us of your exchange, fill in your returns form with the needed information, then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free. 

Sale items

Sale items purchased online may be refunded with 14 days. Please follow our guidelines above to receive your refund. 

Bespoke Garments and Celebration Collection   


Our Bespoke garments and Celebration collections are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.

Contact us

If you require more information on returns or exchanges, please email us at hola@pepaandcompany.com 

 

GIFT CARD And E-GIFT CARD ("GIFT TENDER TERMS”)

Pepa & Co. gift cards, and/or E-gift cards ("Gift Tender") can be used or redeemed online and in our London’s flagship store. (Subject to website terms and conditions).

Gift Tender may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Tender. Gift Tender can be used as complete or partial payment. If a purchase exceeds the redeemer's Gift Tender balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Tender is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Tender originally used for such purchase.

Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender. Gift Tender cannot be used to purchase other Gift Tender.

Gift Tender cannot be returned or refunded, except in accordance with your legal rights.

Pepa & Co. shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Tender, or if Gift Tender is used without your permission. Pepa & Co. is unable to replace Gift Tender if lost or stolen.

Pepa & co. reserves the right to refuse to accept any Gift Tender (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.

By purchasing, using or accepting Gift Tender you confirm your acknowledgment and acceptance of these terms and conditions. Pepa & co. reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights. 

GIFT CARDS: THE FOLLOWING TERMS ARE APPLICABLE TO GIFT CARDS ONLY.

Gift Cards can be activated with a minimum value of £30 and a maximum value of £500, as applicable. Gift Cards are valid for 12 months from date of issue.

There are no limitations on how many times a Gift Card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. Gift Card balance inquiries can be obtained in store, online (Gift Card balance check page) or by emailing our customer service at hola@pepaandcompany.com

PRIVACY POLICY

Last updated July 2019

At Pepa & Co we always take your privacy very seriously and never gives your details to any external third party and has a strict zero spam policy.

It is important that you read and understand the privacy policy as it will explain what personal information we collect from you and why we do this.

Visitors and customers of the www.pepaandcompany.com site have a right, at any time, of access, modification, correction, and suppression of data, which relate to them.

If you require further information about our privacy policy, please go to the ‘Contact Us’ section of our website and send us an e-mail. If you wish to talk to a pepaandcompany.com customer care representative please call us on +44 (0) 208 016 7401


INFORMATION WE COLLECT ABOUT YOU

We may collect and process the following information about you:

Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material to us or requesting further services.

Details of transactions you carry out through our Website and of the fulfillment of your orders.

If you set up an online account with us, we will store your password.

Details of your visits to our Website and the resources that you access. This may include where you are geographically, your browser and device type, the pages you viewed, the duration of your visit and any search terms used.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use this information to process your order, including delivery, payments, and returns.

To understand your needs and provide you with a better service

To offer you promotional emails about new products, to send you special offers and promotions if you have consented for us to do. You may opt-out of receiving these messages at any time.

To assist in the detection and prevention of fraud.

Information collected about customers browsing habits is used to improve our website according to your preferences and needs.  See about Cookies below.

Our Delivery Partner has access to your details for delivery purposes only.

COPYRIGHT AND TRADEMARKS & INTELLECTUAL PROPERTY

The contents of every page of this website (including images, graphic designs, logos, photographs, text and coding) are the copyright trademark and registered trademark of Pepa and Company Ltd.

The copying, modification, distribution, reproduction or incorporation into any other work is prohibited without permission. All brands and commercial names used in this page are the property of Pepa and Company Ltd and are protected by law.

GRANT OF RIGHTS

Unless a specific agreement is signed by both parties (any agreement must be signed by a Director of Pepa & Co. Ltd.) by agreeing to work for Pepa & Co Ltd as Full Time, Part Time employee or Freelancer, providing branding assets, e-commerce or lifestyle imagery or goods, upon receipt of full payment - Grant to the Company (Pepa & Co. Ltd) the full, exclusivity and worldwide rights for the full usage of them in perpetuity. 

COOKIES

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. For further information about cookies: www.allaboutcookies.org.

If you register with us or continue to use our Website you agree to our use of cookies.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.