TERMS AND CONDITIONS

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Pepa & Co. Pepa and Co. Ltd is a registered company in England & Wales, registration no. 8622990 VAT no. GB167 0685 86 By visiting www.pepaandcompany.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

PROMOTIONAL CODES T&C

All our promotional codes are valid for a limit period of time. Codes are limited to one per person and not valid with other promotional offers.

Please note: No code will be valid to use in conjunction with others Pepa & Co offers either applicable to any products from our celebration line

SECURED PAYMENT

Pepa & Co. offers the following payment methods: Visa, Visa Electron, Mastercard, Paypal.

In order to guarantee a secure and pleasant shopping experience, pepaandcompany.com uses WorldPaytechnology and Pay Pal.  The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be canceled.


DELIVERY & RETURNS

DELIVERY METHODS

We are on a mission to dress the children of the world well! We deliver to UK, Europe, and Worldwide.

FREE Delivery within the UK when you spend £150 or more.
FREE Delivery within EU when you spend £200 or more.
FREE Delivery within the US when you spend £250 or more.

Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason an item is out of stock we will contact you as soon as possible.

All deliveries will require a signature. Please kindly be aware that by changing this term with our courier service and opting for a non signature service, client will be fully responsible for arrival of the parcel as we won't be able to track your parcel. 

Pepa & Co advises to not opt for a non signature service. Your delivery fee include a signature service and this is important to ensure your parcel arrives safely to you. 

WHERE TO

DELIVERY SCHEDULE

PRICE

Collect at Concept Store

Mon – Fri 10am – 5pm

FREE

FREE UK DELIVERY

On all orders over £150

FREE

UK STANDARD

2 – 3 working days

£5.99

UK EXPRESS

Next working day*

£9.99

FREE EU DELIVERY

On all orders over £200

FREE

EU STANDARD

2 - 4 working days

£12.99

EU EXPRESS

2 working days*

£22.00

FREE US DELIVERY

On all orders over £250

FREE

Worldwide STANDARD

3 – 5 working days

£17.99

Worldwide EXPRESS

3 working days*

£28


* When you order Monday – Thursday before 1pm

RETURNS

If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund or exchange.

The items you are returning will be refunded on the condition that it is received by us in perfect, saleable condition, all original labels and tags are attached, and it shows no signs of having been worn or washed.

You must send it back within 15 days since your parcel arrived to your delivery address and we would appreciate if you tell us your intention to send them back to us during the next 7 days you receive them.

Pepa & Co is not liable for postage costs.

Please, if you live abroad Europe and you need to return any garments, make sure to complete your customs return form selecting "return items" Our depot won't accept responsibility for taking parcels charged by customs Duty or import VAT, consequently those items will be sent back to you. Please, send them to:

LANDMARK HOUSE, Ground Floor North
Hammersmith Bridge Road, W6 9EJ LONDON

You can return a gift. We all get gifts we don’t like sometimes. We don’t want you to worry about putting on a fake smile – if you would like to exchange it there’s no problem. Simply let us know your order number. You can exchange it for a different item of the same value, or more providing you pay the difference.

Please note postage & packaging costs will be incurred for gift exchanges. We recommend you return items via a recorded delivery service, as Pepa & Co cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy

HANDMADE BESPOKE GARMENTS AND CELEBRATION COLLECTION
For any of our very special bespoke garments handmade in Spain, we are not able to offer a return or exchange. These items are specially handmade for your baby, using the specific measure you give us.

Please note, these items are unique pieces handmade with vintage material like laces, so each of them is unique and you may find some little variations on it that won't affect the design, style and look shown on the picture

PRIVACY POLICY

Last updated May 2018

At Pepa & Co we always take your privacy very seriously and never gives your details to any external third party and has a strict zero spam policy.

It is important that you read and understand the privacy policy as it will explain what personal information we collect from you and why we do this.

Visitors and customers of the www.pepaandcompany.com site have a right, at any time, of access, modification, correction, and suppression of data, which relate to them.

If you require further information about our privacy policy, please go to the ‘Contact Us’ section of our website and send us an e-mail. If you wish to talk to a pepaandcompany.com customer care representative please call us on +44 (0) 203 489 4025.

INFORMATION WE COLLECT ABOUT YOU

We may collect and process the following information about you:

Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material to us or requesting further services.

Details of transactions you carry out through our Website and of the fulfillment of your orders.

If you set up an online account with us, we will store your password.

Details of your visits to our Website and the resources that you access. This may include where you are geographically, your browser and device type, the pages you viewed, the duration of your visit and any search terms used.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use this information to process your order, including delivery, payments, and returns.

To understand your needs and provide you with a better service

To offer you promotional emails about new products, to send you special offers and promotions if you have consented for us to do. You may opt-out of receiving these messages at any time.

To assist in the detection and prevention of fraud.

Information collected about customers browsing habits is used to improve our website according to your preferences and needs.  See about Cookies below.

Our Delivery Partner has access to your details for delivery purposes only.

COPYRIGHT AND TRADEMARKS & INTELLECTUAL PROPERTY

The contents of every page of this website (including images, graphic designs, logos, photographs, text and coding) are the copyright trademark and registered trademark of Pepa and Company Ltd.

The copying, modification, distribution, reproduction or incorporation into any other work is prohibited without permission. All brands and commercial names used in this page are the property of Pepa and Company Ltd and are protected by law.

COOKIES

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. For further information about cookies: www.allaboutcookies.org.

If you register with us or continue to use our Website you agree to our use of cookies.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.